Providing Goods and Services to People with Disabilities

Binns Kitchen + Bath Design will treat all customers with dignity and respect. We are committed to excellence in serving all customers, including people with disabilities.

Assistive devices
We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication
We will communicate with people with disabilities in ways that take into account their disability.

Service animals
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

Notice of temporary disruption
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Binns Kitchen + Bath Design will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at our Toronto showroom and/or our Pickering showroom.

Training for staff
Binns Kitchen + Bath Design will provide training to designers, customer service representatives, managers, office staff and all employees who deal with the public or other third parties on their behalf. This training will be provided to staff as soon as possible and will continue on an ongoing basis. Staff will also be trained when changes are made to our plan.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Binns Kitchen + Bath Design’s plan related to the customer service standard.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • How to use the automatic door opener on our showroom entrance.
  • What to do if a person with a disability is having difficulty in accessing Binns Kitchen + Bath Design’s goods and services.

Feedback process
Customers who wish to provide feedback on the way Binns Kitchen + Bath Design provides goods and services to people with disabilities can call 905-509-5555, or send an email to info@binns.net, or send a letter to 333 Kingston Road, Pickering, Ontario, L1V 1A1. All feedback will be directed to Keith Binns. Customers can expect to hear from Keith Binns in a reasonable and timely manner. Comments and complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies
Any policy of Binns Kitchen + Bath Design that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.